In the end, media coverage helped push reluctant managers to adapt the way government agencies operated.
In 2005 I worked on a project in Bangalore.Maker's Mark is not the only organization to learn about the importance of customer feedback loops.The government needed to evolve, but a lack of accountability impeded the process of transformation.You gotta make sure it works for everybody and not just a few.In this article, one of the Bangalore plans architects, Samuel Paul, explains that after the results of the study were published, the responses from agency heads and senior government officials were polite, but lukewarm except for a few agencies.When the f* did that ever happen around here?The information loop aids helps managers respond han ønsker at møde mig, for sex to and better meet customers' needs.
Another person tweeted about a pothole on her street and the Chicago Department of Transportation was at the pothole the next day, filling it!, Emanuel says.
She got called that day by CPS.
In contrast, Paul says, the response from the media was lively and positive almost without an exception.
During a debate over the citys 2011 budget, for instance, more than 40,000 Chicago residents posted comments online about where the government should make cuts.Like successful private companies, responsive governments assess citizens needs and react accordingly.New York City has the 311 line that allows citizens to report problems.In Chicago Rahm Emmanuel has Twitter.One mother having difficulty with CPS Chicago Public Schools posts something on Facebook about schools.